The Satisfaction and Perception of Intern Pharmacists towards their Training in Government Hospitals in the Northern Region of Malaysia

Gillian Shih Yen Phua, Chee Jia Teoh, Lai Bun Khong, Baharudin Baba, Chun Wei Lim, Wan Ling Koh, Nur Azimah Mohd Rhazi, Norasyikin Che Ayob


Background: In Malaysia, graduate pharmacists undergo a structured internship programme in government hospitals.

Aim: As there are no prior studies, this study aims to evaluate the interns’ satisfaction level and perception towards their training.

Methods: A self-administered questionnaire to gauge job satisfaction and perception towards the internship programme in terms of preceptors, self-competence, the workplace, logbooks and training duration.

Results: Mean scores on job satisfaction (3.27), perception towards preceptors’ competence (3.65) and self-competence (3.65), and preparedness for training upon university graduation (3.40) were above average on a five-point Likert scale. Fairness in the workplace scored below average (2.90). The internship duration was mostly deemed “just nice” (85%), while 38% felt that the log books were complicated.

Conclusion: Job satisfaction level was moderate among intern pharmacists and is influenced by the place of work according to the provincial state, ethnicity of the intern, perceived fairness in the workplace and the perception towards preceptors’ and own competence. 


Hospital, Intern, Internship, Perception, Satisfaction

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