RESEARCH ARTICLE: Pharmacy students’ self-reported attitudes, beliefs and behaviours about communicating with patients, measured over time

Authors

DOI:

https://doi.org/10.46542/pe.2020.201.p116-126

Keywords:

Communication, Communication Accommodation Theory (CAT), Patient-centred communication tool, Pharmacy student

Abstract

Background: Pharmacy students receive training to effectively communicate with patients about their medications.

Objectives: A theory-based approach (Communication Accommodation Theory [CAT]) was used to investigate the impact of communication skills’ tutorials on Pharmacy students’ self-reported attitudes, beliefs and behaviours in patient communication.

Methods: Final year Pharmacy students completed an online, 30-item, patient-centred communication survey at three points in time, before and after attending three CAT-based tutorials (Survey #1 and Survey #2). Survey #3 was distributed six to twelve months into students’ intern training year (post-graduation). Differences between participants’ responses over time were measured and analysed.

Results: Response rates were 78% for Survey #1, 84% for Survey #2, and 28% for Survey #3. Further analysis indicated that Survey #3 respondents were not statistically different from the larger sample size. Key areas changed from baseline (Survey #1) to post tutorials (Survey #2) and were sustained well into Pharmacy students’ intern year (Survey #3).

Conclusions: This novel research indicated growing awareness and retention of key communication behaviours over time.

Author Biographies

Bernadette A M Chevalier, The University of Queensland

School of Pharmacy

Bernadette M Watson, The Hong Kong Polytechnic University

Department of English

William Neil Cottrell, The University of Queensland

Associate Professor, Faculty of Health and Behavioural Sciences

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Published

05/06/2020

Issue

Section

Research Article