Development and evaluation of a training program to foster the use of written drug information in community pharmacies: Part 1–Development


  • Parisa Aslani Faculty of Pharmacy, The University of Sydney, Building A15, Broadway, NSW 2006, Australia
  • Shalom Isaac Benrimoj Faculty of Pharmacy, The University of Sydney, Building A15, Broadway, NSW 2006, Australia
  • Ines Krass Faculty of Pharmacy, The University of Sydney, Building A15, Broadway, NSW 2006, Australia


Educational program, pharmacists, theoretical models, written information


Providing written drug information to consumers fulfils an important societal need. However, simply providing written information without integration into overall medication counselling has limited impact on consumers’ medication taking behaviour. Provision of information may be regarded as a pharmaceutical service whose delivery represents a practice change for many practitioners. This will require changes in behaviour, attitudes, beliefs and overcoming perceived and actual barriers. Objective: This paper describes the development and process evaluation of an educational program to foster the use of written information available in Australia in pharmacy practice.
Methods: Two models of behaviour, Ajzen’s theory of planned behaviour and Green’s predisposing, reinforcing and enabling causes in educational diagnosis and evaluation (PRECEDE) model, were used as the theoretical framework for the program. The educational program was pre-tested and process evaluated as part of the development process.
Results: The program consisted of a one-day, off-site educational workshop and a follow-up visit at the community pharmacy. An androgenic approach to education informed its delivery. The workshop consisted of didactic, group discussions and experiential modes of teaching. The process evaluation illustrated the feasibility of implementing the educational program.


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Research Article