Public perceptions about telemedicine services for COVID-19 self-isolating patients
DOI:
https://doi.org/10.46542/pe.2023.232.227230Keywords:
COVID-19, Self-Isolation, Telemedicine, Health ServiceAbstract
Background: The COVID-19 pandemic has changed the delivery of healthcare, including the adoption of distance delivery of care. Telemedicine was commonly used to expand the reach and access of health services and prevent the spread of COVID-19. This is particularly important for self-isolating patients at home. Despite this importance, few studies have evaluated public perceptions on this service.
Objective: To describe public perceptions about telemedicine services for COVID-19 self-isolated patients.
Method: An observational research design with cross-sectional approach was conducted on patients who had experienced COVID-19 self-isolation. Respondents were recruited using a consecutive sampling method. They were asked to complete an online questionnaire measuring perceptions about telemedicine services. The results were analysed using descriptive statistic.
Result: Overall, 130 respondents participated in the survey. Large portion of respondents perceived the benefits and the need for telemedicine services for COVID-19 self-isolated patients. WhatsApp was the most common platform used for the services. The majority of respondents agreed that telemedicine was the best option for delivering health services during COVID-19 pandemic.
Conclusion: Telemedicine has important applications for care during the COVID-19 pandemic and especially for self-isolating patients.
References
Al-Hazmi, A.M., Sheerah, H.A., & Arafa, A. (2021). Perspectives on telemedicine during the era of covid-19; what can saudi arabia do? International Journal of Environmental Research and Public Health, 18(20). https://doi.org/10.3390/ijerph182010617
Ameri, A., Salmanizadeh, F., Keshvardoost, S., & Bahaadinbeigy, K. (2020). Investigating Pharmacists’ Views on Telepharmacy: Prioritizing Key Relationships, Barriers, and Benefits. Journal of Pharmacy Technology, 36(5), 171–178. https://doi.org/10.1177/8755122520931442
Calton, B., Abedini, N., & Fratkin, M. (2020). Telemedicine in the Time of Coronavirus. Journal of Pain and Symptom Management, 60(1), e12–e14. https://doi.org/10.1016/j.jpainsymman.2020.03.019
Gillman-Wells, C.C., Sankar, T. K., & Vadodaria, S. (2021). COVID-19 Reducing the Risks: Telemedicine is the New Norm for Surgical Consultations and Communications. Aesthetic Plastic Surgery, 45(1), 343–348. https://doi.org/10.1007/s00266-020-01907-8
Gilmutdinova, I.R., Kolyshenkov, V.A., Lapickaya, K.A., Trepova, A.S., Vasileva, V.A., Prosvirnin, A.N., Marchenkova, L.A., Terentev, K.V., Yakovlev, M.Y., Rachin, A.P., Fesyun, A.D., & Reverchuk, I.V. (2021). Telemedicine platform COVIDREHAB for remote rehabilitation of patients after COVID-19. European Journal of Translational Myology, 31(2). https://doi.org/10.4081/EJTM.2021.9783
Goyal, J.P., & Kumar, P. (2021). Telemedicine During the COVID-19 Pandemic: Moving from Physical to Virtual Outpatient Care. Indian Journal of Pediatrics, 88(10), 959–960. https://doi.org/10.1007/s12098-021-03924-0
Haque, M.M.A., Jahan, Y., Khair, Z., Moriyama, M., Rahman, M.M., Sarker, M.H.R., Shaima, S.N., Chowdhury, S., Matin, K.F., Karim, I.J., Ahmed, M.T., Hossain, S.Z., Masud, M.A.H., Nabi, M.G., Aziz, A.B., Sharif, M., Chowdhury, M.F.I., Shams, K.L., Nizam, N.B., Ananta, T.T., Amin, R., & Hawlader, M.D.H. (2022). Perceptions about Telemedicine among Populations with Chronic Diseases amid COVID-19: Data from a Cross-Sectional Survey. International Journal of Environmental Research and Public Health, 19(7). https://doi.org/10.3390/ijerph19074250
Hermansyah, A., Sukorini, A.I., Asmani, F., Suwito, K.A., & Rahayu, T.P. (2019). The contemporary role and potential of pharmacist contribution for community health using social media. Journal of Basic and Clinical Physiology and Pharmacology, 30(6). https://doi.org/10.1515/jbcpp-2019-0329
Holtz, B.E. (2021). Patients Perceptions of Telemedicine Visits before and after the Coronavirus Disease 2019 Pandemic. Telemedicine and E-Health, 27(1), 107–112. https://doi.org/10.1089/tmj.2020.0168
Huang, J.A., Hartanti, I.R., Colin, M.N., & Pitaloka, D.A. (2022). Telemedicine and artificial intelligence to support self-isolation of COVID-19 patients: Recent updates and challenges. Digital Health, 8, 20552076221100630. https://doi.org/10.1177/20552076221100634
Jin, J.-M., Bai, P., He, W., Wu, F., Liu, X.-F., Han, D.-M., Liu, S., & Yang, J.-K. (2020). Gender Differences in Patients With COVID-19: Focus on Severity and Mortality. Frontiers in Public Health, 8, 152. https://doi.org/10.3389/fpubh.2020.00152
Josa-Laorden, C., Crestelo-Vieitez, A., García Andreu, M.D.M., Rubio-Rivas, M., Sánchez, M., Toledo Samaniego, N., Arnalich Fernández, F., Iguaran Bermudez, R., Fonseca Aizpuru, E.M., Vargas Núñez, J.A., Pesqueira Fontan, P.M., Serrano Ballesteros, J., Freire Castro, S.J., Pestaña Fernández, M., Viana García, A., Nuñez Rodriguez, V., Giner-Galvañ, V., Carrasco Sánchez, F.J., Hernández Milián, A., Cobos-Siles, M., Lecumberri, J.J.N., Garcia, V.H., Perez, M. de los R.P., Nunez-Cortes, J.M., Rojo, J.M.C., & Semi-Covid-Network, O.B.O.T. (2021). Gender-Based Differences by Age Range in Patients Hospitalized with COVID-19: A Spanish Observational Cohort Study. Journal of Clinical Medicine, 10(5). https://doi.org/10.3390/jcm10050899
Khan, Z.A., Zahoor, A., Afzal, I., Butt, U., Siddiqui, A.M., Khan, Z., Shah, I.A., & Shah, J.A. (2021). Evaluation of Patient Perception and Satisfaction Toward the Use of Telemedicine During Pandemic of Novel Coronavirus in Pakistan. Telemedicine Journal and E-Health : The Official Journal of the American Telemedicine Association, 27(10), 1174–1179. https://doi.org/10.1089/tmj.2020.0343
Li, P., Liu, X., Mason, E., Hu, G., Zhou, Y., Li, W., & Jalali, M.S. (2020). How telemedicine integrated into China’s anti-COVID-19 strategies: case from a National Referral Center. BMJ Health & Care Informatics, 27(3), 1–4. https://doi.org/10.1136/bmjhci-2020-100164
Loeb, A.E., Rao, S.S., Ficke, J.R., Morris, C.D., Riley, L.H., & Levin, A.S. (2020). Departmental Experience and Lessons Learned With Accelerated Introduction of Telemedicine During the COVID-19 Crisis. The Journal of the American Academy of Orthopaedic Surgeons, 28(11), e469–e476. https://doi.org/10.5435/JAAOS-D-20-00380
Loy, M.J., Goh, K.W., Osili, N., Ming, L.C., Dhaliwal, J.S., Hermansyah, A., Al-Worafi, Y.M., & Lee, K.S. (2022). Features and Functionalities of Medical Mobile Applications for the Endemic Phase of COVID‐19: Review and Content Analysis. Progress in Microbes and Molecular Biology, 5(1). https://doi.org/10.36877/pmmb.a0000285
Malwade, S., Marri, M., Gundamraj, R., Yerravalli, V.S.R., Bellamkonda, R.S., Gvrk, A., Itumalla, R., & Syed-Abdul, S. (2021). Telemedicine in Your Pocket: An Alternative Teleconsultation Tool in a Pandemic and in Resource-Poor Settings. Telemedicine Journal and E-Health : The Official Journal of the American Telemedicine Association. https://doi.org/10.1089/tmj.2021.0443
Meeuwis, I.H., van Rooijen, E.M., & Verhagen, W.I. (2020). The use of WhatsApp Messenger: an important tool in modern neurological examination. Acta Neurologica Belgica, 120(5), 1045–1049
Mehraeen, E., Hayati, B., Saeidi, S., Heydari, M., & Seyedalinaghi, S. (2020). Self-care instructions for people not requiring hospitalization for coronavirus disease 2019 (COVID-19). Archives of Clinical Infectious Diseases, 15(COVID-19). https://doi.org/10.5812/archcid.102978
Sari, G.G., & Wirman, W. (2021). Telemedicine sebagai Media Konsultasi Kesehatan di Masa Pandemic COVID 19 di Indonesia. Jurnal Komunikasi, 15(1), 43–54. https://doi.org/10.21107/ilkom.v15i1.10181
Semprino, M., Fasulo, L., Fortini, S., Martorell Molina, C.I., González, L., Ramos, P.A., Martínez, C., & Caraballo, R. (2020). Telemedicine, drug-resistant epilepsy, and ketogenic dietary therapies: A patient survey of a pediatric remote-care program during the COVID-19 pandemic. Epilepsy and Behavior, 112, 7–12. https://doi.org/10.1016/j.yebeh.2020.107493
Sharara, A., Felcida, V., Anwar, S., Perera, S., & Lip, P.L. (2021). Patient perceptions on telemedicine eye clinics during COVID-19 pandemic. International Journal of Clinical Practice, 75(11), 4–5. https://doi.org/10.1111/ijcp.14648
Valentino, L.A., Skinner, M.W., & Pipe, S.W. (2020). The role of telemedicine in the delivery of health care in the COVID-19 pandemic. Haemophilia, 26(5). https://doi.org/10.1111/hae.14044
Wei, C., Liu, Y., Liu, Y., Zhang, K., Su, D., Zhong, M., & Meng, X. (2020). Clinical characteristics and manifestations in older patients with COVID-19. BMC Geriatrics, 20(1), 395. https://doi.org/10.1186/s12877-020-01811-5
WHO (World Health Organization). (2020). Updated WHO recommendations for international traffic in relation to COVID-19 outbreak (online). Available from: https://www.who.int/news-room/articles-detail/updated-who-recommendations-for-international-traffic-in-relation-to-covid-19-outbreak
