Using Emotional Intelligence in the Planning and Implementation of a Management Skills Course
Keywords:Emotional intelligence, Management skills, Planning, Implementation, Assessment
This paper describes the planning and implementation of a management skills course for Doctor of Pharmacy students designed to foster their emotional intelligence. Emotional intelligence encompasses both personal and social competency (Goleman, 1998). Personal competence has to do with the ability to manage oneself, the ability to control one’s emotions, and the ability to motivate oneself. These include such characteristics as self-confidence, knowing one’s strengths and weaknesses, self-control of emotions, trust- worthiness, initiative, commitment, optimism and account- ability for one’s own performance.
A review of emotional intelligence and its relationship to performance is discussed; then, a description of the planning and implementation of the management skills course is discussed, along with a description on how students were assessed. In addition, student feedback about the course is included. Results indicate that students’ emotional intelligence appeared to increase as a result of the management skills course.
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