Using Emotional Intelligence in the Planning and Implementation of a Management Skills Course

Authors

  • David A. Latif Department of Biopharmaceutical Sciences, Bernard J. Dunn School of Pharmacy, Shenandoah University, 1775 N. Sector Ct., Winchester, VA 22602, USA

Keywords:

Emotional intelligence, Management skills, Planning, Implementation, Assessment

Abstract

This paper describes the planning and implementation of a management skills course for Doctor of Pharmacy students designed to foster their emotional intelligence. Emotional intelligence encompasses both personal and social competency (Goleman, 1998). Personal competence has to do with the ability to manage oneself, the ability to control one’s emotions, and the ability to motivate oneself. These include such characteristics as self-confidence, knowing one’s strengths and weaknesses, self-control of emotions, trust- worthiness, initiative, commitment, optimism and account- ability for one’s own performance.
A review of emotional intelligence and its relationship to performance is discussed; then, a description of the planning and implementation of the management skills course is discussed, along with a description on how students were assessed. In addition, student feedback about the course is included. Results indicate that students’ emotional intelligence appeared to increase as a result of the management skills course.

References

Bandura, A. (1977) A Social Learning Theory (Prentice Hall, Upper Saddle River, NJ).

Bellack, J.P. (2000) “Emotional intelligence: a missing ingredient?”, Journal of Nursing Education 38, 3–4.

Brouwer, P.J. (1964) “The power to see ourselves”, Harvard Business Review 42, 156.

Burnaska, R.F. (1976) “The effects of behavioral modeling training upon mangers’ behavior and employees’ perceptions”, Personnel Psychology 29, 329–335.

Cameron, K.S. and Whetten, D.A. (1983) “A model for teaching management skills”, Organizational Behavior Teaching Journal 8, 21–27.

Caproni, P.J. (2001) The Practical Coach: Management Skills for Everyday Life (Prentice Hall, Upper Saddle River, NJ).

Carrothers, M.A., Gregory, S.W. and Gallagher, T.J. (2000) “Measuring emotional intelligence of medical school appli- cants”, Academic Medicine 75, 456–463.

Clark, T. (1999) “Sharing the importance of attentive listening skills”, Journal of Management Education (April), 216–223.

Davis, T.W. and Luthans, F. (1980) “A social learning approach to organizational behavior”, Academy of Management Review 5, 281 – 290.

Elam, C.L. (2000) “Use of emotional intelligence as one measure of

medical school applicants’ noncognitive characteristics”, Academic Medicine 75, 445–446.

Goleman, D. (1995) Emotional Intelligence (Bantam, New York).

Goleman, D. (1998) Working with Emotional Intelligence (Bantam, New York).

Hansaker, P.L. (2001) Training in Management Skills (Prentice Hall, Upper Saddle River, NJ).

Inui, T.S., Williams, W.T. and Goode, L. (1998) “Sustaining the development of primary care in academic medicine”, Academic Medicine 73, 245–257.

Kolb, D.A. (1984) Experiential Learning: Experience as a Source of Learning and Development (Prentice Hall, Upper Saddle River, NJ).

Latham, G.P. and Saari, L.P. (1979) “Application of social learning theory to training supervisors through behavioral modeling”, Journal of Applied Psychology 64, 239–246.

Latif, D.A. (2002) “Model for teaching the management skills component of managerial effectiveness to pharmacy students”, American Journal of Pharmaceutical Education 66, 377 – 381.

Moses, J.L. and Ritchie, R.J. (1976) “Supervisory relationships training: a behavioral evaluation of a behavioral modeling program”, Personnel Psychology 29, 337–343.

Porras, J.I. and Anderson, B. (1981) “Improving managerial effectiveness through modeling-based training”, Organiza- tional Dynamics 9, 60–77.

Robbins, S.P. (2001) Organizational Behavior, 9th ed. (Prentice Hall, Upper Saddle River, NJ).

Salovey, P. and Mayer, J.D. (1993) “The intelligence of emotional intelligence”, Intelligence 17, 433–442.

Spooner, C.E. (1990) “Help for the gatekeepers: comment and summation on the admission process”, Academic Medicine 65, 185 – 211.

Weisinger, H. (1998) Emotional Intelligence at Work (Jossey-Bass, San Francisco).

Whetten, D.A. and Cameron, K.S. (1983) “Management skill training: A needed addition to the management curriculum”, Organizational. Behavior Teaching Journal 8(2), 10–15.

Whetten, D.A. and Cameron, K.S. (2002) Developing Management Skills, 5th ed. (Prentice Hall, Upper Saddle River, NJ).

Downloads

Published

2004-03-16

How to Cite

Latif, D. A. (2004). Using Emotional Intelligence in the Planning and Implementation of a Management Skills Course. Pharmacy Education, 4(2). Retrieved from https://pharmacyeducation.fip.org/pharmacyeducation/article/view/64

Issue

Section

Research Article